If it ain't Broke, don't fix it...
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To maintain our quality and protection standards we ask that you provide the following to us so we can better understand the issue.
- Proof of purchase showing product(s) purchased in the last year.
- Product Model Number
- Description of the problem and when/how it happened
- Picture of the product & issue with 1 shot showing the item number
*Please note that wear & tear which is deemed to be excessive, abusive, or outside of the intended usage of the product may limit your warranty coverage.
DETAILS BY PRODUCT TYPE
Below are examples of great submissions for different products that will make it quicker and easier for us to process your claim.
Additional photos or details that help describe the problem are helpful, but proof of purchase, photos of the product and problem, and any specific details noted below are a requirement.
LEG GUARDS
Proper leg guard sizing is critical to optimal wear and performance. Providing an image of your leg measurement with your claim will assist us in getting you the proper replacement size.
Leg guards are measured in a seated position with shoes on. With the shin in a vertical position, measure from the knot in your shoelace to the center of your kneecap. Measurement must be readable in photo!
Tip: Model number can be found in the padded area between the knee and shin.
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This submission clearly shows:
1) The proper measurement needed to fit leg guards.
2) A full shot of the product with item number visible
3) A close up of the issue
4) Proof of purchase would also need to be included
MITTS & GLOVES
For all mitts, we will need an image that clearly shows the model number of the mitt.
Tip: Model number can be found on the palm of the mitt or glove on the pinky pad. Model numbers start with "CM" for mitts and "FG" for fielding gloves.
For CM3000 mitts (all sizes and colors), we will need a clear image of the 4-Letter code stamped on the back of the mitt by the pinky. Sample image shown - this mitt has a code of "KJRL"
Lastly - Laces can break. As a catcher, one of the best things we recommend is learning how to work on your tools. Being comfortable relacing certain areas or the entire glove IS an advantage as a player. The most common area to snap on a mitt is the "Criss-Cross" location - and this also happens to be about a 5 minute fix. Don't panic, just slide a new lace in and you're back in action.
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This submission clearly shows:
1) A image showing the model number
2) The 4-Digit Code (For CM3000's Only)
3) A close up of the issue
4) Proof of purchase would also need to be included
CATCHING HELMETS
In addition to images of the front, back, and problem area of your helmet, please provide an image of the white, rectangular date code sticker found on the inside of your helmet. Please see example image.
Tip: Model number can typically be found on the backplate of the helmet and will start with "MVP"
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This submission clearly shows:
1) The front of the helmet
2) The back of the helmet
3) The white rectangular Date Code
4) An image of the issue
5 Proof of purchase would also need to be included
CHEST PROTECTORS
In addition to images of the front, back, and problem area of your chest protector, please provide an image of the fabric date code tag (if present) stitched into the side of the chest protector. Please see below for an example.
Tip: Model number can be found on the back harness and will start with "CPCC"
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This submission clearly shows:
1) The front of the chest protector
2) The back of the chest protector
3) The white rectangular Date Code
4) An image of the issue
5 Proof of purchase would also need to be included
OTHER PRODUCTS
For product types not detailed above, do your best to show us the full product including model number (if applicable) and details of the problem you are experiencing. Our team will let you know if there are additional details needed to complete your claim.