All-Star is committed to providing the best products in the game. We know you push our gear to its' limits. That's why we offer a 1-year warranty against manufacturing defects or premature failure on new products from the original date of purchase.
Our 1-year warranty period commences on the original date of purchase. It does NOT start when the gear first starts being used by the player.
Replacements are not guaranteed and will be determined based on a review by our product quality team. Your claim will be reviewed within 5-7 business days of receiving. Please note claims submitted with incomplete information will not be reviewed. All-Star Sporting Goods reserves the right to require additional information as needed to determine claim eligibility. You will be assigned a specific case# regarding your claim, and any communication is required to flow through that case#.
Please note, our limited warranty does NOT cover:
- Normal wear and tear including cosmetic wear which changes the “original look” of the product (ex: color fade/discoloration, minor scratches/scuffs, logo wear). Cosmetic wear is expected and does not affect the performance of the product.
- Product damaged due to excessive collision, accident, negligence, fire, flooding, harsh chemicals, etc. These would not be considered product defects and not returnable under a product warranty claim.
- Product suspected to be, and/or is physically altered, abused, or tampered with
- Product purchased as “used”, “second-hand”, “demo” or “sample”
- Product claimed is different or inconsistent from the product listed on the original proof of purchase (ex: claimed item is the CM3000SBK style, original proof of purchase lists CM3000-34-RHT style)
- Falsified claims / falsified documentation on any item(s)
- Lost or stolen items
To maintain our quality and protection standards we require that you provide the following information so we can better understand the issue. The more information provided up front, the better our team can service your claim:
- Proof of purchase showing product(s) purchased, as well as the original purchase date
- Product model number, size and color
- Description of the problem and when/how it happened
- Pictures of the product & issue with 1 shot showing the item number – Pictures submitted must be clearly visible
- Shipping address for any replacement items that may be shipped
Link Above not working?
Send us an email at weborders@all-starsports.com
Include the following information (scroll down for even more detailed instructions):
- Proof of Purchase (be sure date is visible)
- Product(s) being claimed
- Description of issue
- Picture(s) of the issue
- Shipping address for potential replacement items
DETAILS BY PRODUCT TYPE
Below are examples of great submissions for different products that will make it quicker and easier for us to process your claim.
Additional photos or details that help describe the problem are helpful, but proof of purchase, photos of the product and problem, and any specific details noted below are a requirement.
LEG GUARDS
Proper leg guard sizing is critical to optimal wear and performance. Providing an image of your leg measurement with your claim will assist us in getting you the proper replacement size.
Leg guards are measured in a seated position with shoes on. With the shin in a vertical position, measure from your ankle bone to the center of your kneecap. Measurement must be readable in photo!
Tip: Model number can be found in the padded area between the knee and shin.
This submission clearly shows:
- A full product shot which clearly shows the model number printed below the knee
- The player's leg measurement to verify sizing
- A close-up of the issue
- The product date code tag (if applicable)
- Also be sure to include your proof of purchase
MITTS & GLOVES
For all mitts, we will need an image that clearly shows the model number of the mitt.
Tip: Model number can be found on the palm of the mitt or glove on the pinky pad. Model numbers start with "CM" for mitts and "FG" for fielding gloves.
For CM3000 mitts (all sizes and colors), we will need a clear image of the 4-Letter code stamped on the back of the mitt by the pinky. Sample image shown - this mitt has a code of "KJRL"
This submission clearly shows:
- An image showing the model number
- The 4-Digit Code (For CM3000's Only)
- A close up of the issue
- Also be sure to include your proof of purchase
Lastly - Laces can break. As a catcher, one of the best things we recommend is learning how to work on your tools. Being comfortable relacing certain areas or the entire glove is an advantage as a player. The most common area to snap on a mitt is the "Criss-Cross" location - and this also happens to be about a 5 minute fix. Don't panic, just slide a new lace in and you're back in action.
CATCHING HELMETS
In addition to images of the front, back, and problem area of your helmet, please provide an image of the white, rectangular date code sticker found on the inside of your helmet. Please see example image.
Tip: Model number can typically be found on the backplate of the helmet and will start with "MVP"
This submission clearly shows:
- The front of the helmet
- The back of the helmet
- The white rectangular Date Code
- An image of the issue
- Also be sure to include your proof of purchase
CHEST PROTECTORS
In addition to images of the front, back, and problem area of your chest protector, please provide an image of the fabric date code tag (if present) stitched into the side of the chest protector. Please see below for an example.
Tip: Model number can be found on the back harness and will start with "CPCC"
This submission clearly shows:
- The front of the chest protector
- The back of the chest protector
- The date code tag stitched into the side of the product
- A clear image of the issue
- Also be sure to include your proof of purchase
OTHER PRODUCTS
For product types not detailed above, do your best to show us the full product including model number (if applicable) and details of the problem you are experiencing. Our team will let you know if there are additional details needed to complete your claim.